Your First Visit
Never attended physiotherapy before? That is completely okay. We make your first visit comfortable, transparent, and focused on helping you understand your path forward.
1. Easy Booking & Intake Preparation
Book your appointment online or by phone. We confirm your date and send any simple intake forms ahead of time so you do not have to spend time doing paperwork upon arrival.
2. Warm Welcome & Check-In
Park freely in our onsite clinic lot and use our wheelchair ramp directly to the entrance. Our front desk greets you, confirms your details, and offers a calm, welcoming environment.
3. Thorough Movement & Health Evaluation
Your registered physiotherapist sits down with you to listen carefully to what is bothering you, review your medical background, discuss your daily limitations, and examine your joints, mobility, and strength.
4. Clear Findings & Tailored Plan
We explain our findings in plain language without medical jargon. Together, we establish realistic goals and recommend an individualized plan that suits your schedule.
5. Rehabilitation & Home Exercises
Treatment may include appropriate hands-on care, exercises, education, rehabilitation, and home activities depending on your needs. You leave with clear steps you can practice safely.
Have Questions Before Your First Visit?
Call us and we will be happy to help, or chat with our 24/7 receptionist anytime.
What Should I Wear?
Comfortable, loose-fitting clothing is best. For neck or shoulder concerns, a t-shirt or tank top allows us to see the joint clearly. For lower back, hip, or knee concerns, shorts or loose athletic pants and supportive running/walking shoes work well.
What Should I Bring?
Please bring a piece of photo ID, your extended health benefits card (if applicable), and any doctor's consultation notes or imaging reports (X-ray, MRI, ultrasound summaries) if you have copies.